Mercure Gold Coast Resort is a accommodation in Carrara, NSW, Australia. It has a 4.2/5 rating from 2638 Google reviews. Contact: +61 7 5555 7700. Website: https://all.accor.com/lien_externe.svlt?goto=fiche_hotel&code_hotel=9052&merchantid=seo-maps-AU-9052&sourceid=aw-cen&utm_medium=seo%20maps&utm_source=google%20Maps&utm_campaign=seo%20maps.Listed on thegood.guide, the local's guide to Byron Bay.
Mercure Gold Coast Resort
Carrara · Accommodation
Hidden GemFamily FriendlyPool
4.2/5
(2,638 reviews)
Golf course views, a morning jacuzzi, and a breakfast buffet that reviewers consistently praise for its range, from hot dishes to in-house pressed juices. The Mercure Gold Coast Resort sits well away from the commercial strip in Carrara, which gives it a quieter, more self-contained feel than its coastal competitors. Rooms are comfortable and spacious, staff are regularly singled out by name for their warmth, and the pool area works well when it's open. The caveats are real: bathrooms feel dated, the dining beyond breakfast is overpriced for what arrives on the plate, and pool maintenance scheduling has frustrated guests during peak summer heat. Book for the grounds, the breakfast, and the golf course outlook. Eat dinner somewhere else.
Opening Hours
Contact the business for opening hours.
What People Say
Briana3 months ago
We enjoyed parts of our stay. The main pool and spa were lovely when open, breakfast was okay, and the beds were very comfortable. However, we were disappointed overall. The bathrooms and the general look of the rooms are very dated and in need of refurbishment. Room servicing was inconsistent with restocking and cleaning, sheets weren’t changed regularly, and there was no proper room service available during our stay. We ordered dinner one night and received what was clearly a frozen pizza reheated and charged $25 for it, which was not worth the cost. Dining at the resort felt overpriced for very basic food. The biggest issue was the closure of the main pool for maintenance during hot weather. It appeared to be cosmetic work that could have been scheduled in winter. Considering the main feature of the resort was unavailable, we felt some form of compensation should have been offered rather than having to pay for a room upgrade ourselves. The alternative pool area also did not offer drink service, which added to the inconvenience. For the price we paid, we expected a much higher standard and a far better overall experience.
Johnel Ross Dapat5 months ago
Stayed here with my significant other for a one night getaway and it was a lovely experience. The location is far from commercial establishments and busy roads so privacy and ambiance was great. The staff were all warm, friendly and incredibly helpful. The room was spacious, had all the amenities we needed and came with a great view, although not having an elevator to carry our heavy bags was a bit of a challenge but not a major hassle. Took a dip in the pool early in the morning and ended it in the jacuzzi which was my favourite part of the experience. Then we had a fantastic meal with their gigantic breakfast buffet which was complete from hot to cold meals and even in-house made juices. Overall we had a pleasant experience and would recommend it as a nice weekend getaway for couples.
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