Osprey Spa

I had a 10:00 a.m. appointment booked and planned my entire day around it so that I could enjoy other activities with my young family afterward. I arrived 15 minutes early, as instructed, expecting a welcoming and relaxing start — the kind of service you would normally associate with a five-star resort spa. Unfortunately, my experience was disappointing from the outset. The receptionist did not offer a warm welcome and, after checking her system, informed me that there was no record of my booking. When I tried to show her my confirmation email, she responded rather dismissively, saying she needed to assist other customers first and would deal with my issue later. After helping several guests who had arrived after me, she returned and stated that the spa was fully booked, but that she could “luckily” provide the massage herself — as if doing me a favor. When I politely asked if another therapist could take the appointment instead, she refused and offered weekday slots, despite my having already mentioned that I was leaving the next morning. Overall, the service was unprofessional and disappointing. I hope the management takes steps to improve the reception experience and ensure better customer care in the future. If you still decide to visit this spa, I would recommend managing your expectations accordingly.