Noosa Blue Resort

Overall a comfortable stay in a very convenient location, though a few basic items were missing. The garden view room was spacious and generally well equipped, however there were some noticeable omissions: no in-room safe, no tissues, no “do not disturb” door sign, no chopping board, and the couch & outside day bed had visible stains, which detracted a bit from the overall presentation. I get that the couch may be harder to clean, but outside is a sheet - why would you place a stained sheet on the day bed? That said, the apartment had almost everything else you’d need for a short or longer stay. The kitchen was well set up with two stovetops, microwave, kettle, toaster, utensils, plates, pots, glasses and a dishwasher. There was also a washing machine, dishwashing liquid, laundry powder, fridge, iron, beach umbrella and regular umbrella provided. The resort facilities were a highlight, with a well-equipped gym open from 7am-9pm and a nice pool area & also a private bbq behind the room. Location is excellent. There’s a bus stop directly out the front, but it’s also an easy walk to Hastings Street or Noosa Junction (around 10–13 minutes), which made getting around very easy. With a few improvements to room amenities and maintenance, this would be a great stay thanks to its facilities and location.

I was charged a $200 discretionary amounts on my credit card under a vague policy with no defined standards or fee schedule. The photos provided showed a typical post-stay condition (unmade beds, used towels, minor items left, lightly used kitchen) with no damage or significant mess. While the property’s terms mention that additional cleaning charges “may apply,” there is no clear definition of: - what qualifies as “extra cleaning” - what checkout condition is expected from guests - or what level of fee may be charged This effectively allows the property to apply discretionary charges to guests’ cards without clear or objective standards. I requested a breakdown of the charge and the policy basis for the amount applied, however this was not provided. The matter was ultimately resolved through my card provider. I would strongly recommend guests exercise caution with pre-authorised card arrangements.