Peppers Noosa Resort & Villas

Room was great - we had a one-bed apartment which was spacious and had everything we needed. Location was super, too and all the staff we encountered were lovely. My only complaints were the room needed a deep clean - it was very dusty. As in, there was clearly visable dust all over the walls, blinds, vents etc. Also, the breakfast was just ok. Reasonable range, but under the warmer lights some of the cakes and pancakes and things became as hard as rocks after a little while. Might need a better way to keep some of them warm going forward.

On arrival, very diligent - privacy and security was paramount. Always ensuring that the name / room number correlated. Room The room itself was well equipped however did not have operational air-conditioning which was quite uncomfortable. Discussion had with the concierge / reception staff regarding this and was informed that there was an inability to alter the air-conditioning settings as the resort was 'located in a national park'. However, the reception of the resort appeared to be exempt from this 'rule' and was sufficiently air-conditioned. Housekeeping / communications Booked a room that did not include daily housekeeping in the rate. However, I didn't realise this and when I asked the housekeeping staff directly (twice) to please make up the room and was informed that they were about to do it. Thus, imaginably surprised to return in the evening, and it is not done. Clear communication that it was not included would have mitigated any misunderstanding / frustration. Hospitality / food / drinks The restaurant and the wait staff are well and truly carrying this review as I am unable to fault anything in this area. Personality of staff, tick. Food, tick, Drinks, tick. Very attentive and considerate. Remembering names, allergies and even discussions days prior about activities that we were going to attend / undertake and asking us about these activities.