WOODS Bangalow

This happened sometime in 2025. I've waited a number of months to post it. I ordered a vegan panini-type thing - something that goes into a sandwich press. Inside it was a lump of chicken. I hadn't eaten meat for 37 years at the time, so it wasn't great. I spat it into a tissue and had to go back to the car to rinse my mouth. I told one of the staff and she didn't apologise. (I am calm. Not making a drama out of it. I am just telling her that the vegan item I ordered had a sizeable chunk of chicken in it.) I would expect an apology or some kind of attempt to remedy the situation. She said it wasn't done on purpose, but said that it must have been in the sandwich press (or whatever the tool they use to grill it is) from the sandwich before... (Not great that they put a non-vegetarian sandwich into the press without cleaning it before the next sandwich that is vegan.) There was no offer of reimbursement or of replacing the item. They just kind of looked at me as in...well? I suggested that I order something else, which was actually of lesser value and there was no offer to at least return the difference (bearing in mind I had eaten a very small amount of the sandwich...not that that should change the situation in any way. Even if I got the chicken on the last bite, then I haven't received the item I paid for). Then the replacement item took a long time to come out...to the point that I thought it had been forgotten. Overall it was a very disappointing experience, as we loved the vibe of the place when we arrived. If not for the 'chicken incident' we would have definitely returned when in Bangalow. Maybe it was a one-off and badly handled on the day. I was very softly spoken, not making a scene, but the whole thing was not dealt with well. Based on this experience, I would never return.